Privacy

PRIVACY NOTICE

Keeping financial information secure is one of our most important responsibilities. GRS Management, Inc maintains procedural, physical and electronic safeguards to protect owner’s and tenant’s information. Appropriate employees are authorized to access owner and tenant information for business purposes only. Employees are bound by a code of ethics that mandate the use of confidential information and are subject to disciplinary action if they fail to follow this code.

Collected Information

Information collected about you will be used to service your account, save you time, and better respond to your needs. Information is categorized in the following ways:

Identification Information – Information that identifies you, such as name, address, unit address, telephone numbers, vehicle information and social security number.
Transaction Information – Information about your transaction, as well as information about our communications with you. Examples include account balances, payment history and your inquiries and responses.
Automatic Check Handling (ACH) Banking Information – Information about your banking institution that you have provided for use in ACH. This information is only collected when you apply for GRS Management ACH program. This information includes bank name, type of account, routing number and account number.
Bank Account Verification Information – Information that is used to verify payments made through the lockbox system are applied to the correct account. This includes information on checks sent by individuals or third party bill payment services.

Managing Your Information

GRS Management may share information with other companies as needed in the course of business operation. For example, some identification class information may be shared with contractors so they may contact you in the course of making repairs requested by you or the Board of your community. ACH Banking information may be shared with the banking institution in the course of processing the transaction by ACH. Sharing of any class of information is only for business reasons.

Any class of information may be shared with Governmental Agencies as required by local, state, or federal laws, or when protecting actual or potential fraud or unauthorized transactions.

Making sure Information is Accurate

Keeping your information accurate and up to date is very important. You have access to your account information through various means, such as account statements, website requests, and in response to a specific request. If any information is incorrect or incomplete, you may correct the information on this website, or in writing at the address below.

All payments made by Debit Card or Credit Card are processed through a third party service provider. You may review their privacy policy at https://stripe.com/us/privacy.

The Security Protecting Your Information

GRS Management INC. takes every precaution to ensure your information is kept confidential but in no way guarantees this or shall be held liable if it is not. We take every precaution in order to make sure your information is secure. You can rest assured that when you submit any personal information via our website your information is protected both online and offline. Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or be looking for “https” at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (305) 823-0072 or via email at info@grsmanagement.com.