You can reach us via:

• Phone: 305-823-0072
• Email: customer@grsmanagement.com
• Visit Us at: 15280 NW 79 Court, Suite 101, Miami Lakes, FL 33016
• Online Portal: https://grsmanagementhost.com/find-my-community/  (for payments, maintenance requests, documents, and announcements)

Our office hours are Monday to Friday, 9:00 AM – 5:00 PM. We are closed on weekends and major holidays.

Maintenance requests can be submitted through the online resident portal or by calling our office during business hours. For maintenance emergencies, please call our 24/7 emergency service number at 305-823-0072.

A maintenance emergency is any issue that poses an immediate threat to the health and safety of residents or could result in significant property damage if not addressed promptly such as water leaks or flooding, gas leaks, electrical hazards, fire or smoke, sewage backups, etc. For life-threatening emergencies, such as fire, medical emergencies, or criminal activity, always call 911 first before notifying property management.

Association fees can be paid online via ClickPay.com, by mail, or in-person at our office.

Association budgets vary by community.  You can view your community’s current budget via the resident portal under “Documents.”

Community rules, governing documents, and policies are available on each resident portal under the “Documents” section or upon request from our office. You may also request copies from our office (copy fees may apply depending on the Association).

You may report any violations by contacting our office via email or phone. Please include as much detail as possible so we may address the issue promptly; your identity will remain anonymous.

Each community’s rules and regulations are enforced by our violations department, which conducts regular inspections to ensure compliance. When a violation is identified, it is documented and communicated to the homeowner or resident. If a violation is not corrected within the given timeframe, it may be referred to the Association’s Fining Committee, which is responsible for reviewing the case and determining if a fine should be assessed in accordance with the Association’s governing documents and Florida Statutes (if applicable). Please note: Enforcement procedures may vary slightly depending on the community’s specific rules and governing documents.

Fines are enforced in accordance with each Association’s governing documents and applicable state laws. When a violation is not resolved within the specified correction period, it may be referred to the Association’s Fining Committee. The homeowner is notified and given the opportunity to attend a hearing before any fine is finalized.

If the Fining Committee upholds the fine:

• It is added to the homeowner’s account.
• Unpaid fines may result in suspension of common area privileges (i.e. pool access, gate remotes) as allowed by the governing documents.
• Continued non-compliance or non-payment may lead to further legal action, including liens or collections, depending on the severity and duration of the violation.

Our goal is to maintain the community’s standards through fair and consistent enforcement.

You may submit an Architectural Review Board (ARB) form along with the required documents to our office. ARB forms are available on each resident portal. The request will be reviewed by the Association’s ARB or Board of Directors and you will be notified of the decision.

Standard contractor hours are Monday to Friday 9:00AM- 5:00PM, weekend work varies by Association. Please refer to your Association’s rules and regulations.

You may update your contact information by completing a property owner’s information sheet via the Association’s resident portal or by contacting our office to obtain the form. It is of upmost importance that contact information is updated at all times to ensure you receive important communications. Homeowners are responsible for submitting changes in writing to our office in order for their account to be updated.

We encourage residents to try to resolve disputes amicably. If the issue is Association related, please contact the management office for assistance or further guidance.

Many communities have committees or boards that welcome resident participation. Contact us to learn about volunteer opportunities or upcoming meetings.

Event details and announcements are posted regularly on each resident portal and emailed to residents. Check the portal and/or your e-mail for updates.

Financials are posted regularly on each resident portal. If your Association does not require a website, you may contact our office via email to obtain a copy.

Each Association is governed by its elected Board of Directors, which makes decisions in accordance with the community’s governing documents and state laws.

Generally, the unit owner is responsible for all equipment inside the unit, including A/C. If you are unsure, contact our office for clarification based on your community’s documents.

Please be advised we are required to notify all residents of a water shut off 48 hours prior to being shut off. With that being said, we require a water shut off request form to be turned in to our office 72 hours prior to your scheduled water shut off date to properly notify all residents and keep a harmonious community. Please note that the form must be submitted along with the contractor’s license and insurance (general liability and worker’s compensation). The hours for water shut off reservations are Monday through Friday from 9:00AM to 5:00PM. Please complete a water shut off request form (available on the resident portal or upon request to our office) with the date(s) and time(s) you wish to shut off the water and return the completed form to the GRS Management, Inc. office. Furthermore, any damages caused to common area will be the responsibility of the unit owner and shutting off the water without prior approval or out of the authorized hours may result in violations and/or fines. A GRS staff member will contact you in order to confirm the availability of water shut off for the date(s) you are requesting.

We require a roof access request form (available on the resident portal or upon request to our office)  to be turned in to our office 48 hours prior to your scheduled roof access date. Please note that the form must be submitted along with the contractor’s license and insurance (general liability and worker’s compensation). You will receive confirmation once the request has been approved. All roof access appointments must be scheduled between 8:00AM – 12:00PM.

Certificates should be issued as follows:

**INSERT ASOCIATION NAME**
AND GRS Management, Inc.
15280 NW 79 Court Suite 101
Miami Lakes, FL 33016

**All certificates of insurance must name the Association as an additional insured**